Technical Support Representative
- Posted 2 months ago
- Be among the first 10 applicants
Job Description
We're looking for an experienced Tier 3 Technical Support professional with strong SaaS and eCommerce background to support our B2B clients.
Responsibilities
Responsibilities
- Handle Tier 3 technical support and complex issue resolution
- Support eCommerce platforms (Amazon, Shopify, Gorgias)
- Manage product listings, including SKU setup and maintenance
- Assist B2B clients with technical and platform-related concerns
- Collaborate with internal teams for escalations and resolutions
- Minimum of 1 year Tier 2 Technical Support experience
- Strong eCommerce experience (Amazon, Shopify, Gorgias)
- Experience in product listing and SKU management
- B2B (Business-to-Business) support experience
- SaaS support experience
- Full onsite training
- Transition to hybrid setup upon client approval: 3 days WFH, 2 days onsite
- Must be available to start ASAP
More Info
Key Skills
About Company
Skills:
Javascript, Xml, HTML, Basic understanding of web application architecture and software troubleshooting, Knowledge base development and documentation, Technical case management and issue documentation, Ticketing and customer support systems, SaaS application troubleshooting and customer support