Technical Support Representative

We're Hiring: Technical Support Representative / Technical Support Engineer

We're looking for an experienced Tier 3 Technical Support professional with strong SaaS and eCommerce background to support our B2B clients.

Responsibilities

Handle Tier 1-2 technical support and complex issue resolution

Support eCommerce platforms (Amazon, Shopify, Gorgias)

Manage product listings, including SKU setup and maintenance

Assist B2B clients with technical and platform-related concerns

Collaborate with internal teams for escalations and resolutions

Requirements

Minimum of 1 year Tier 1-2 Technical Support experience

Strong eCommerce experience (Amazon, Shopify, Gorgias)

Experience in product listing and SKU management

B2B (Business-to-Business) support experience

SaaS support experience

Work Set-Up

Full onsite training

Transition to hybrid setup upon client approval: 3 days WFH, 2 days onsite

Availability

Must be available to start ASAP