Job Description
Were Hiring: Technical Support Representative / Technical Support Engineer
Were looking for an experienced Tier 3 Technical Support professional with strong SaaS and eCommerce background to support our B2B clients.
Responsibilities
Handle Tier 1-2 technical support and complex issue resolution
Support eCommerce platforms (Amazon, Shopify, Gorgias)
Manage product listings, including SKU setup and maintenance
Assist B2B clients with technical and platform-related concerns
Collaborate with internal teams for escalations and resolutions
Requirements
Minimum of 1 year Tier 1-2 Technical Support experience
Strong eCommerce experience (Amazon, Shopify, Gorgias)
Experience in product listing and SKU management
B2B (Business-to-Business) support experience
SaaS support experience
Work Set-Up
Full onsite training
Transition to hybrid setup upon client approval: 3 days WFH, 2 days onsite
Availability
Must be available to start ASAP
