Technical Support Representative | Night Shift (Ortigas Site) ASAP

TECHNICAL SUPPORT REPRESENTATIVE

Ortigas, Pasig City

Night Shift | Onsite | Full-Time

Be the go-to expert customers rely on to solve their tech concerns and deliver exceptional service experiences.

Support customers through technical troubleshooting, product inquiries, and solutions while contributing to a high-performing service team.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

Deliver reliable technical support and customer service to users of consumer electronics while ensuring high satisfaction and resolution rates. This role plays a key part in maintaining customer trust and achieving service excellence.

WHAT YOU'LL DO

• Answer inbound calls from customers (or potential customers) who have questions and/or need help with consumer electronics, and handle upsell.
• Ability to provide professional telephone skills with proper phone etiquette required.
• Perform troubleshooting, handle warranty matters and general tech related questions, identify and escalate priority issues to next level support when appropriate.
• Gather and record customer information, concern/s, and action taken in an ORACLE system.
• Utilize the knowledge base system for product and policy information needed to resolve customer issues and questions.
• Constantly learning new technology in the consumer electronics market, focusing on audio and video.

A BIT ABOUT YOU

• Strong customer service orientation with attention to detail specific to consumer electronics.
• Knowledge of Bluetooth, WiFi, APPs, Casting/Beaming technology as well as home audio technology is a huge plus but not required.
• 2+ years technical inbound call center experience or demonstrated equivalent work experience.
• Problem solving and critical thinking skills.
• Great multi-tasking skills.
• Prioritize and effectively manage time.
• Flexible work schedule- Candidates must be available to work weekend shifts.
• Positive attitude and excellent interpersonal skills.
• Good oral and written communication.
• Good judgment and independent decision making.
• Work effectively with windows-based computer systems. MAC experience a plus.
• Great active listening skills.
• Effectively interact in a professional and courteous manner with customer.
• Demonstrate initiative and interest in self-development is a huge plus.
• Strong critical thinking skills and ability to identify and solve problems with minimal oversight.
• A CSAT champion/top performer.
• With a knack for multi-tasking.
• Able to solve problems and work under minimal supervision.
• Adept in learning new workflows and additional tasks/assignments.

WHY JOIN THE A-TEAM

Come for a career, stay for the fun!

Here's what's waiting for you:

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways
• Recognition through our Value Awards — we celebrate your wins
• Real career growth with opportunities for internal promotions
• Meaningful work with talented and supportive teams

Your future matters:

• 900+ internal promotions every year
• Access to 2,700+ leadership training courses

Extra rewards along the way:

• 14th Month Pay after 5 years of continuous service
• Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy work-life balance:

• 24 Paid Time-Off (PTO) Credits annually, with leave credits convertible to cash
• Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE

• We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
• Curious and Clever: Smart questions spark smart solutions
• Entrepreneurial Energy: Think like an owner. Solve like a founder
• Fast with Intent: We move fast and deliver real results
• Laugh and Learn: We don't take ourselves too seriously, just our results

What are you waiting for Come for a career, stay for the fun!