Deliver Trusted Tech Support for a Fast-Growing Telecommunications Leader
Backed by national recognition for digital transformation and network innovation, this telecommunications leader has reshaped how communities across Australia access fast, reliable internet. With decades of expertise, they design, build, and manage their own fixed wireless towers and deliver NBN services with unmatched precision and care. Their team of highly skilled technical professionals powers solutions that keep homes, businesses, and regional areas connected. Join a workplace where your technical support skills directly impact service quality, customer experience, and nationwide connectivity.
Job Description
As a Technical Support Representative, you'll serve as the primary contact for customers and third-party partners, ensuring timely and accurate service activation from order placement to completion. You'll manage customer expectations, coordinate provisioning requirements, and resolve issues with precision-supporting a telecommunications leader known for network reliability and exceptional customer experience.
Job Overview
Employment type: Full-time
Shift: Day Shift
Salary: PHP 20,000 to PHP 30,000
Work setup: Onsite, Makati
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
- Day shift schedule
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit https://bit.ly/EmaptaTrainingCalendar)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- 1-3 years of relevant experience, preferably in telecommunications provisioning with exposure to NBN or AU Telco environments
- Strong customer focus with the ability to build relationships and influence stakeholders
- Technically minded with a strong interest in IT/internet-based technologies
- Proficient in IT systems, including Customer Management Systems, Ticketing Systems, and Microsoft Office
- Strong analytical, troubleshooting, and decision-making skills
- High attention to detail with excellent prioritization and time management
- Strong verbal and written communication skills
- Proactive, results-driven, and able to take full ownership of network incidents from start to resolution
Your Daily Tasks
- Develop effective relationships with key stakeholders, including Sales, Network Engineering, and Field Operations teams
- Provide high-level customer service at every interaction
- Manage customer expectations proactively and communicate process timelines
- Serve as the primary contact for customers and third-party providers during the provisioning of services
- Coordinate with service providers to ensure efficiency and timely service delivery
- Respond within service-level agreements for end-to-end provisioning services
- Verify and process accurate customer information and documentation
- Record and process sales orders promptly and delegate tasks to relevant teams
- Ensure permissions, access, and technical feasibility are confirmed for service completion
- Maintain updated knowledge of internal systems and procedures for efficient operations
- Identify and report network incidents in a timely manner
- Perform other related tasks as needed to support customers and operations
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact.
Apply now and be part of the #EmaptaEra!
