Discover your 100% YOU with MicroSourcing!
Position: Technical Support Representative
Location: Philippines (Remote)
Work setup & shift: Work From Home
Why join MicroSourcing
You'll Have
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
As a Technical Support Representative, you will:
- Interact daily with end users, IT teams, and third-party vendors via email, phone, and screenshare support.
- Apply knowledge of applications to interpret, troubleshoot, and resolve client support issues effectively.
- Support back-end applications including Spectra (NA/EMEA), Prisma, API, and FTP-related concerns.
- Collaborate with internal global teams to resolve escalated system issues and support key projects and initiatives.
- Monitor support tickets, comply with SLAs, and ensure support metrics are consistently achieved or exceeded.
- Analyze how clients utilize data and coordinate with internal teams to address client-specific needs.
- Assist in gathering and prioritizing KPIs and reporting operational insights to upper management.
- Support client-related projects and maintain strong communication with stakeholders across regions.
What You Need
Non-negotiables
- Experience in technical support, application support, or client support environments
- Strong troubleshooting and problem-solving skills
- Excellent verbal and written communication skills
- Willingness to work flexible shifts and some holidays to support global clients
- Strong attention to detail and organizational skills
Preferred Skills/expertise
- Experience supporting applications such as Spectra or Prisma
- Familiarity with API and FTP troubleshooting
- Experience working with global stakeholders or enterprise clients
- Knowledge of SLA-driven support environments and ticketing systems
- Ability to manage escalations and prioritize multiple tasks effectively
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit MicroSourcing
- Terms & conditions apply.
