Technical Support Representative
Technical Support Representative
Microphase CorporationEarly Applicant
- Posted 2 months ago
- Be among the first 10 applicants
Job Description
- Respond to user inquiries via phone, email, or chat.
- Diagnose and troubleshoot hardware, software, and basic network issues via phone, remote and onsite.
- Guide users through step-by-step solutions and provide clear documentation.
- Escalate complex issues to higher-level support or engineering teams as needed.
- Install, configure, and update software and operating systems.
- Ability to work independently and manage multiple tasks simultaneously.
- Troubleshooting hardware and software issues.
- Diagnosing and repairing faults in desktops, laptops and printers.
- Strong knowledge of Windows, macOS, and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Certifications (Optional but Preferred)
- CompTIA A+ – foundational IT support skills.
- Ability to explain technical issues to non-technical users.
- Customer service orientation and patience.
- Problem-solving and analytical thinking.
- Ability to work independently and in teams.
- Experience with laptop disassembly, hardware maintenance, or system administration.
- Excellent verbal and written communication and interpersonal skills.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
- Experience with remote desktop tools and system administration.
- Knowledge of cloud platforms (e.g., Microsoft 365, Google Workspace).
- With 2-3 years of experience
More Info
Key Skills
Google Workspace
common software applications
cloud platforms
remote desktop tools
Windows
About Company
Skills:
Firewalls, Dns, Apache, Ftp Servers, Network Administration, Switches, Email Servers, MS SQL, Iis, Routers, Web Servers, Advanced troubleshooting, Microsoft Windows Server 2012 or above, Network devices and systems, Wireless access points
Skills:
Comptia A+, Microsoft Certified Professional, Troubleshooting, Networking issues, Remote desktop tools, Technical support