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Job Description
Join our dedicated team as a Technical Support Representative, providing exceptional customer service by troubleshooting and resolving technical inquiries, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.
Qualifications
- Respond promptly to customer inquiries regarding product functionality, installation, and troubleshooting issues through multiple communication channels.
- Accurately diagnose technical problems by actively listening to customer concerns and asking clarifying questions.
- Guide customers through step-by-step troubleshooting procedures to resolve issues efficiently.
- Escalate complex technical issues to the appropriate team when necessary.
- Excellent Communication skills
Requirements
- At least 2nd year college educational attainment
- With at least 2 years experience working as a technical support representative in the BPO industry
- Must have the following documents ready - TOR (Transcript of records) or diploma, 3 months payslip and SSS employment history
- 100% onsite work arrangement
- Flexible to rotational shift schedule arrangement
More Info
Key Skills
Technical Support Representative.
About Company
HS Hiring Solutions is recruitment company located in Metro Manila comprised of seasoned recruitment consultants.
It is a team that specializes in supporting organizations by helping highly skilled professionals fit to their specific demands.
It was established to bring together seasoned professionals to create a dynamic team focused on delivering high quality service to clients.
Though the organization is fairly new, the professionals working in HS Hiring Solutions have over 20 years of experience in the executive search business.
They have worked with big companies and have proven track records and recognition from different corporate clients.
Vision
To revolutionize recruitment and outsourcing managed services by providing the top talents to meet the needs of clients and to help provide great opportunities to Filipino IT and Non-IT professionals to help improve their lives.
Mission
HS Hiring Solutions is established to:
Provide professional and quality service in Information Technology and other industries by helping assess talent to meet their demands.
Work with clients to create and present opportunities for professionals in different skill sets to help grow and further their careers.
Focus on assisting people with career development and to help present the best people for our business and clients.
