Search by job, company or skills

Acquire Intelligence Philippines Inc

Technical Support Representative

Acquire Intelligence Philippines Inc
Pasig City
2-3 Years
PHP 17,000 - 19,000 per month
new job description bg glownew job description bg glownew job description bg svg
  • Posted a month ago
  • Be among the first 10 applicants
Early Applicant
Quick Apply

Job Description

  • Job Description
  • A SNAPSHOT OF YOUR ROLE
  • You'rethe genie that fulfilsourcustomer'sneeds.As a Product/ Technical Support Agent, you mustrepresentour company well by being responsible,punctualand motivated to goabove and beyondthe call of duty. You must also be highly detail-oriented and organized with good problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.Your day could see you:
  • Answer inbound calls from customers (or potential customers) who have questions and/or need help with consumer electronics, and handleupsell.
  • Ability to provide professional telephone skills with proper phone etiquetterequired.
  • Perform troubleshooting,handle warrantymattersand general tech related questions,identifyand escalate priority issues to next level support whenappropriate.
  • Gather and record customer information,concern/s, andactiontaken in an ORACLE system.
  • Utilize the knowledge base system for product and policy information needed to resolve customer issues and questions.
  • Constantly learningnew technologyin the consumer electronics market, focusing on audio and video.
  • A BIT ABOUT YOU
  • Strong customer service orientation with attention to detail specific to consumer electronics.
  • Knowledge of Bluetooth,WiFi, APPs, Casting/Beaming technology as well as home audio technology is a huge plus but notrequired.
  • 2+ years technical inbound call center experience ordemonstratedequivalent work experience.
  • Problem solving and critical thinking skills.
  • Great multi-tasking skills.
  • Prioritize and effectively manage time.
  • Flexible work schedule- Candidates must beavailable to work weekend shifts.
  • Positive attitude and excellent interpersonal skills.
  • Good oral and written communication.
  • Good judgment and independent decision making.
  • Work effectively with windows-based computer systems. MAC experience a plus.
  • Great active listening skills.
  • Effectively interact in a professional and courteous manner withcustomer.
  • Demonstrateinitiative and interest in self-development is a huge plus.
  • Strong critical thinking skills and ability toidentifyand solve problems with minimal oversight.
  • A CSAT champion/top performer.
  • Witha knack for multi-tasking.
  • Able to solve problems and work under minimal supervision.
  • Adept in learningnew workflows andadditionaltasks/assignments.
  • Internal Job Description
  • Internal Job Description
  • A SNAPSHOT OF YOUR ROLE
  • You'rethe genie that fulfilsourcustomer'sneeds.As a Product/ Technical Support Agent, you mustrepresentour company well by being responsible,punctualand motivated to goabove and beyondthe call of duty. You must also be highly detail-oriented and organized with good problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.Your day could see you:
  • Answer inbound calls from customers (or potential customers) who have questions and/or need help with consumer electronics, and handleupsell.
  • Ability to provide professional telephone skills with proper phone etiquetterequired.
  • Perform troubleshooting,handle warrantymattersand general tech related questions,identifyand escalate priority issues to next level support whenappropriate.
  • Gather and record customer information,concern/s, andactiontaken in an ORACLE system.
  • Utilize the knowledge base system for product and policy information needed to resolve customer issues and questions.
  • Constantly learningnew technologyin the consumer electronics market, focusing on audio and video.
  • A BIT ABOUT YOU
  • Strong customer service orientation with attention to detail specific to consumer electronics.
  • Knowledge of Bluetooth,WiFi, APPs, Casting/Beaming technology as well as home audio technology is a huge plus but notrequired.
  • 2+ years technical inbound call center experience ordemonstratedequivalent work experience.
  • Problem solving and critical thinking skills.
  • Great multi-tasking skills.
  • Prioritize and effectively manage time.
  • Flexible work schedule- Candidates must beavailable to work weekend shifts.
  • Positive attitude and excellent interpersonal skills.
  • Good oral and written communication.
  • Good judgment and independent decision making.
  • Work effectively with windows-based computer systems. MAC experience a plus.
  • Great active listening skills.
  • Effectively interact in a professional and courteous manner withcustomer.
  • Demonstrateinitiative and interest in self-development is a huge plus.
  • Strong critical thinking skills and ability toidentifyand solve problems with minimal oversight.
  • A CSAT champion/top performer.
  • Witha knack for multi-tasking.
  • Able to solve problems and work under minimal supervision.
  • Adept in learningnew workflows andadditionaltasks/assignments.

Spotlight
  • Performance bonus

More Info

Job Type:
Permanent Job
Industry:
BPO, Customer Service
Role:
Technical Support Representative (Non- voice)
Function:
Customer Service/Call Centre/BPO
Employment Type:
Full time
Open to candidates from:
Philippines/Filipino, Philippines/Filipino

About Company

Acquire Intelligence Philippines Inc

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.

ACQUIRE BPO is committed to providing quality services to you and takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/.

Job ID: 143649447

Jobs by Skill - IT
Jobs by Skill - Non IT
Jobs By Industry
International Jobs
Last Updated: 27-02-2026 00:07:33 PM
Homejobs in Pasig CityTechnical Support Representative