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Technical Support Reperesentative

metacom careers
1-3 Years
Taguig, Philippines
  • Posted 11 days ago
  • Be among the first 10 applicants

Job Description

Description

  • Provide technical support to customers via various channels including phone, email, and chat.
  • Diagnose and troubleshoot technical issues related to software applications and hardware.
  • Document and track customer interactions in the support ticketing system.
  • Collaborate with other teams to enhance the user experience and resolve complex issues.
  • Educate customers on product features and provide training as necessary.

Requirements

  • Educational Qualifications: Bachelors degree in Computer Science, Information Technology, or related field.
  • Experience Level: 13 years of relevant technical support experience.
  • Skills and Competencies: Excellent communication skills, proficiency in SQL and familiarity with SaaS applications.
  • Qualities and Traits: Strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.
  • Responsibilities and Duties: Ability to manage multiple support tickets effectively while maintaining high customer satisfaction.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Technical Support
Employment Type:
Full time

About Company

Job ID: 151596087

Last Updated: 28-07-2026 09:24:06 AM
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