Technical Support Operator

Company Description

Netmarks Philippines, Inc. is a leading ICT Systems Integrator renowned for delivering Japanese Quality IT Service Delivery and Performance. The company serves top Japanese enterprises operating in the Philippines, ensuring high standards of technology and service. Netmarks provides tailored IT solutions for diverse business needs, underpinned by a commitment to excellence. With a strong foothold in the industry, Netmarks continues to be a trusted partner in the ICT landscape in the Philippines.

Role Description

This is a full-time, on-site role for a Technical Support Operator based in Clark Pampanga. The Technical Support Operator will be responsible for providing hands-on preventive maintenance, performing equipment checks and repairs, conducting training for proper equipment usage, and ensuring compliance with Good Manufacturing Practices (GMP) in a manufacturing setting. The role involves supporting the operational stability and optimal performance of client systems while adhering to operational standards.

Qualification

• Excellent in written and oral communication skills in English
• Shifting schedule (24/7 Daily shift and Night shit)
• Flexibility to support adjustments to work schedules
• Excellent team worker

Duties and Responsibilities

• Internal communication Email and Call by English
• Customer support Email and Call by English
• Document creation by English
• Customer support
• Office 365 (Help desk)
• Security (SOC task)
• Service desk
• System operation (NOC task)