Technical Support (MySQL/MS SQL)

Responsibilities:

• Responsible customer support and technical issue resolution via phone/email/other electronic mediums.
• Conduct web-based training.
• Provide feedback on improvement opportunities based on current product behavior in the field.
• Diagnose and configure customer equipment to connect to server systems.
• Communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes.

Qualifications:

With 2-3 years of professional experience in technical support (voice and non-voice) and resolving issues with integrated software/hardware solutions. Must have strong experience in SQL environment (MySQL & SQL Server) and IIS Web Services.

Knowledgeable in MS Access & Windows 2008-2012 server configuration.

With strong communication skills

Engagement: Direct hire and for permanent.

Work Schedule: Night shift; willing to be on call during weekends and scheduled holidays as part of a rotating on-call support schedule

Work Set-up: 100% onsite

Location: Ortigas, Pasig

CAN START ASAP