Technical Support Manager

Job Summary

Lead the technical support function by providing product and application expertise to customers, Sales, Marketing, and Engineering teams. Oversee Technical Support Engineers and ensure timely resolution of technical concerns and customer requirements.

Key Responsibilities

• Lead and supervise the Technical Support Engineering team and global customer support activities.
• Review customer requirements and provide appropriate product and technical recommendations.
• Support troubleshooting, root cause analysis, product testing, and product sustaining activities.
• Collaborate with Sales, FAE, Marketing, Engineering, distributors, and customers on technical concerns and opportunities.
• Provide technical/product training and support workshops, seminars, trade shows, and other customer activities.

Qualifications

• Bachelor's degree in Electrical, Electronics, or Electronics and Communications Engineering.
• At least 8 years of experience in power supply design, application support, or related technical roles.
• Strong experience in circuit/component troubleshooting and root cause analysis.
• Knowledge of mechanical and electronic assembly processes.
• Strong leadership, communication, presentation, and customer-facing skills.
• Willing to work on afternoon and night shifts.