We're Hiring: Technical Support Level 1!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!
We are currently on the lookout for a Technical Support Level 1 join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: Technical Support Level 1
Work Arrangement: Work from Office
Location: Philippines - Pampanga
Schedule: Night shift
Job Description:
Objectives:
- Provide support, networking, and analysis services as instructed by Company on behalf of their clients.
- Become an integral member of the Company . Keep all information regarding clients totally confidential.
- Actively participate in the training offered to you and make use of all other training materials made available to you.
- Adhere to all Company policies, procedures, and work ethics.
Responsibilities:
- Offer support to clients via telephone and email
- Be the first point of contact for our clients, ensuring all support calls are logged and dispatched as per internal processes.
- Troubleshooting issues related to workstation operating systems and various software packages via remote control
- Work as a team to ensure the best possible outcome for our clients
- Provide professional support services to users that meet service levels and customer satisfaction indicators.
- Maintain operational documentation and policies (KB) to the required standards
- Be available for any task required by Company in relation to client IT needs.
Qualification and requirements:
- 2 years experience in desktop/helpdesk support (preferably for an MSP or the like)
- Experience with helpdesk ticket flow and working in a helpdesk environment
- Strong knowledge and experience supporting a Windows 10 environment
- Experience and in-depth knowledge of the Microsoft 365 ecosystem, including user creation and management, SharePoint, Teams, other Apps, and troubleshooting issues within
- Strong knowledge of PC hardware, application software, and printers.
Perks & Benefits:
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Superb and exciting Mid-Year Parties with items to give away and cash prizes!
- Endless opportunities for career advancement
- Exclusive ATM inside the office for employee's convenience
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Look forward to weekly office perks for work from office staff Free Coffee, Meals and Beer Fridays!
- Top notch workplace with first class VIP lounge and game rooms
- Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**
