Technical Support Engineer

Main responsibilities:

1.Perform daily O&M tasks: resolve customer issues, monitor system health, and perform regular backups.

2.Bridge end‑users and the China R&D team – translate feedback into technical requirements and track issues to resolution.

3.Support system, integration, and UAT testing as needed.

4.Coordinate with external vendors on system integration and troubleshooting.

5.Assist the Project Manager in meeting project milestones and timelines.

6.Provide L2/L3 technical support and explain business processes to internal teams and clients.

7.Support telecom software projects through the full delivery lifecycle.

*Please note that this role involves shift work.

Job Requirements:

1. Bachelor's Degree in Information Technology (IT)/Computer Software Engineer/Computer Science/ related field.

2. Deep understanding in Python.

3. knowledgeable in MySQL/Oracle.

4. Experienced in implementing on Linux platforms.

5. Fluent in English(Chinese is a plus).

6. Strong management skills and a collaborative team player.

7. Proficient in using Claude Code/Codex.