Technical Support Engineer

What can you expect in a Technical Support Engineer role with TaskUs:

To enhance our global support team with strong and proven customer service experience in the IT market.

Key Responsibilities:

As a Technical Support Engineer - L1 (Backup Product), you will build and expand upon our professional excellence in support service to all customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.

Required Qualifications:

• 2+ years of experience in the related field.
• Working knowledge of major OS - Linux/UNIX systems and Windows OS & macOS, virtualization technologies - VMware and Hyper-V.
• Familiarity/exposure with BIOS/UEFI and system boot diagnostics.
• Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH.
• Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).
• Windows server and workstation hardware troubleshooting.
• Windows Server Core management & Administration skills (roles and features, disk management).
• Active Directory permissions (ACLs) & Group Policy.
• Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts.
• Understanding of file systems (NTFS, FAT, ext4), permissions.
• Familiar with Backup & recovery concepts.
• Basic knowledge of MS Exchange Server, MS SQL queries.
• Familiar with the OSI model & experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, telnet, traceroute, etc).
• Firewall rule configuration and troubleshooting ports block, identifying latency & packet loss.
• Excellent written and verbal communication skills.

Preferred Qualifications:

Industry-accepted certifications or equivalent work experience in one or more of the following areas:

• CompTIA A+
• CompTIA Network+
• CompTIA Server+
• CompTIA Security+
• Microsoft Certified Azure Administrator
• Red Hat Linux
• VMware VCP
• AWS Certified Solutions Architect

Education / Certifications:

• Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

Work Location / Work Schedule / Travel:

• TaskUs - Las Pinas | Hiraya
• 100% Onsite
• Shifting/Rotating Schedule