Technical Support Engineer - Remote
supportlabs- Posted 8 hours ago
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Job Description
This is a fully remote position open to candidates based in the Philippines, South Africa, and Eastern Europe.
We're looking for a Technical Support Engineer to join our team in a customer-facing technical role that combines troubleshooting, technical investigation, and collaboration with engineering and development teams.
This role is a great fit for someone with a technical or engineering background, some coding experience, and a strong problem-solving mindset who enjoys understanding how systems work and helping customers resolve technical issues.
What You'll Do
- Provide technical support to customers through email, chat, and video calls.
- Troubleshoot and investigate technical issues using error messages, logs, screenshots, and other available information.
- Identify and document potential bugs, including clear reproduction steps and relevant technical details.
- Work with development and engineering teams to investigate and resolve technical issues.
- Use basic coding, APIs, and technical tools to support troubleshooting and testing.
- Document common issues, solutions, and workarounds to improve the team's knowledge base.
- Identify recurring issues and opportunities to improve support processes.
What We're Looking For
- Excellent written and verbal English communication skills (C1 minimum).
- 2+ years of experience in Technical Support, Application Support, Software Development, QA, or a related technical role.
- Background in Computer Science, Software Engineering, IT, Engineering, or a related technical field.
- Basic coding or scripting experience, preferably with JavaScript, Python, or a similar language.
- Understanding of debugging, software development processes, and Agile workflows.
- Familiarity with APIs and tools such as Postman.
- Experience with ticketing systems such as Zendesk, Freshdesk, or similar platforms.
- Strong problem-solving and analytical skills.
- Comfortable working remotely with teams across different time zones.
Nice to Have
- Experience in broadcasting, streaming, or media technology.
- Familiarity with JavaScript frameworks.
- Experience with cloud-based technologies or technical integrations.
Work Schedule
- Monday–Friday, 10:00 PM–7:00 AM CST (UTC−6)
If you enjoy technical problem-solving, working with customers, and collaborating with engineering teams, we'd love to hear from you!
More Info
Key Skills
Agile workflows
Freshdesk
About Company
