Results-driven Technical Support Engineer with expertise in Separators, Decanters, Homogenizers and Valves & Pumps and fast-rotating equipment, providing remote technical support, troubleshooting, commissioning, and maintenance services. Strong background in service engineering, diagnostics, and customer support, ensuring high customer satisfaction and operational efficiency.
Responsibilities / Tasks
- Provide remote technical support via phone, email, and chat for PFP equipment
- Diagnose and resolve issues; escalate to Field Service Engineers when required
- Guide clients through troubleshooting, installation, and commissioning
- Recommend system upgrades, spare parts, and replacements
- Maintain accurate documentation in ticketing systems
- Ensure proper billing and service charge management
- Collaborate with internal teams on complex technical issues
- Support service sales through technical clarifications
- Promote GEA products and services
- Align with regional strategies, service protocols, and standardization guidelines
- Contribute to individual and country performance targets
Your Profile / Qualifications
Candidate Requirements
- Bachelor's Degree in Mechanical Engineering or related field
- Minimum 3+ years experience as a Service Engineer / Technical Support Engineer
- Strong experience in commissioning, troubleshooting, and service maintenance
- Hands-on experience with Separators or high-speed rotating equipment
- Proficiency in Microsoft Office, SAP, Axapta (ERP systems)
- Good command of English (spoken and written)
Core Competencies
- Technical troubleshooting & diagnostics
- Preventive & corrective maintenance
- Customer support & service excellence
- Strong communication (phone, chat, email)
- Problem-solving & analytical thinking
- Attention to detail & accountability
- Team collaboration & adaptability
- Safety awareness & compliance
- Commercial awareness & service sales support
Work Attributes
- Customer-focused and service-oriented
- Patient, empathetic, and a team player
- Willing to travel and work off-hours
- High integrity and strong moral character
Did we spark your interest
Then please click apply above to access our guided application process.
