Job Title:Technical Support Engineer – eCommerce Integrations
Work Arrangement: Hybrid- Double Dragon Pasay
Pay: ₱40,000.00 per month
Job description:
We are looking for an experienced Tier 2-3 Technical Support Engineer with a strong SaaS or eCommerce background to support our clients.
Responsibilities:
- Provide Tier 1 technical support and resolve complex issues
- Investigate failed orders and perform Root Cause Analysis (RCA) using Logz.io
- Deliver resolutions through Zendesk or escalate issues with complete findings
- Resolve backend issues and bugs using Jira
- Monitor and troubleshoot orders using CRM platforms
- Support eCommerce platforms including Amazon, Shopify, and Gorgias
Requirements:
- Integration of 2 or more applications or software or data
- Data Mapping and Data Synchronization
- Experience handling Product listing and SKUs
- Product Synchronization to websites
- Inventory Synchronization
- API Integrations
- At least 1 year of Tier 2-3 Technical Support experience
- Strong eCommerce experience (Amazon, Shopify, Gorgias)
- B2B and/or B2C support experience
- International customer support experience
- SaaS support experience
- Strong analytical and troubleshooting skills, including RCA
