Technical Support Associate - MyTime Support Fulfillment

Who we are.

At Network Solutions,we'vebeen trusted for decades to help people get online and stay ahead.We'vebeen here since the beginning of the internet, andwe'restillbuildingfor what comes next.

As the original digital identity authority, we help secure domain names, protect brands, and safeguard the infrastructure businesses rely on. We empower our customers to own and manage the assets that define them online, while delivering enterprise-grade security to protect against virtual threats. Our teamleveragesmodern, AI-accelerated tools to streamline how businesses manage their digital presence, making the most of our decades of experience.

The Network Solutions team is here to help online businesses
protectwhat'stheirs and build for tomorrow.That'swhy millions trust us to protect their domains, brands, and websites every day.

What you'll do & how you'll make your mark.

• Handles large volumes of inbound customer calls and makes outbound follow up calls during scheduled hours

• Always provides excellent customer experience

• Handles transferred customer calls for instant fulfillment, fulfilling the MyTime serviceimmediatelyafter/during phone call

• Provides customer support via support ticket, email, inbound chat, and inbound phone calls, andpossibly otheryet unidentified support channels as necessary when requested by management

• Recognizes that the offline organization is the first line of backup support to our inbound support teams

• Provides assistance toinbound telephone support teams as necessary and as directed by management

• Uses basic system administration tools and processes such as email application, web browsers, DNS, and other domain related products
  

Who you are & what you'll need to succeed.

• Must be a regular employee with at least one year of tenure in the current role.

• Musthaveno HR, QA, or Workforce-related violations within the past six months.

• Musthavegood attendance and performance records for the past six months.
  

WhyYou'llLove Us:

• Work-life balance.Our work is thrilling and meaningful, but we know balance is key to living well.

• We celebrate one another's differences.We'reproud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together onimportant issuesand provide learning and development opportunities for all employees.We have 20 + affinity groups where you can network and connect withNewfoldersglobally.

• We care about you.We are a family, and we care about you and your family's physical and mental health by providing competitive HMO benefits - 200k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!

• Where can we take youWe'refans of helping our employees learndifferent aspectsof the business,bechallenged with new tasks,bementored, andgrowtheir careers. Unfold new possibilities with #teamnewfold!

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