Description:
Duties and Responsibilities:
- Provide customer and technical support to customers through inbound phone, chat and email requests.
- Independently identify, troubleshoot, document, categorize and replicate customer problems and then escalate complex problems according to defined escalation procedures.
Qualifications:
- At least 2 years in college education
- Preferably with minimum of 6months call center experience
- Basics knowledge in computers including operating systems, hardware and internet.
- Knowledge in basic networking and software troubleshooting is an advantage.
- Conversant in the English Language
- Strong customer service orientation
- Willing to work in Taguig on shifting schedules
Requirements:
Skills:
Analytical, Good Communication (listening, verbal, written), Computer/Technical Literacy, Adaptability/Flexibility
