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Technical Support Analyst

2-4 Years
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  • Posted 20 hours ago
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Job Description

Are you ready to start your legaSEA SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country!

Every role in SEAOIL contributes significantly to the company. Here's a summary of what you will be doing in this job:

The Assistant (Technical Support) is responsible for providing hardware and software technical support to SEAOIL and its affiliates offices, depots, stations, whether on-premise or by remote. It is aslso responsible in performing software installations, setup and maintenance of desktop, laptops, printers, POS systems, and mobile devices.

Success in this role will require you to fulfill the following responsibilities:

1. Provide technical support across the company and its affiliates, whether onsite or by remote
2. Install and configure computer hardware, software, systems, networks, printers, scanners and POS systems, as well as setting up and configuring mobile devices (phones, tablets)
3. Deploy or setup computer equipment to other company locations (stations, depots, sales offices, etc) when required (field duty).
4. Liaises with vendors, suppliers, for maintenance, repairs, or other IT requirements and projects.
5. Ensures all incidents and service requests are properly logged in the ticketing system.
6. Ensures ticket SLAs are met and end-users are properly updated.
7. Assist with evaluating and testing new hardware, software, and other equipment that may be considered for deployment or certify for standard use.
8. Responsible for maintaining ITS inventory databases to ensure completeness and accuracy - hardware & software assets, mobile devices, services, subscriptions, consumables, etc.
9. Assumes primary responsibility in physical organization of hardware, supplies, & other items on hand (stockroom), and assists with the disposal, donation or remarketing of decommissioned IT assets
10. Performs other functions that may be assigned from time to time

Qualifications

    • Bachelor's degree in computer science, information technology, or any related technology course.
    • Google IT Support Professional, Microsoft Certified Professional (MCP) or CompTIA A+ certified preferred but not required.
    • Minimum 2 years experience as a technical support analyst, deskside support, IT support staff, or relevant role. Hands-on troubleshooting experience in a large complex organization is required.- Proficient in G Suite (Google Docs, Sheets, Drive, and other Google Apps).
    • Experience working with a hybrid IT environment (on-premise and cloud) and supporting mixed platforms (ie., Windows and macOS)
    • Expert in the functionality and technical troubleshooting of Windows workstation OS. Working knowledge with Apple OS is an advantage.
    • Expert workstation hardware troubleshooting skills with focus on desktop and laptop, in whatever brand or make.
    • Working experience with Active Directory with fundamental knowledge of infrastructure services such as DHCP, DNS.
    • Fundamental knowledge of LAN/WAN technologies, including wireless protocols.
    • Experience with cloud-based video conferencing tools such as Google Meet and Zoom.
    • Knowledgeable of mobile devices such as Android and iPhone.
    • Working experience with network printers and multi-function devices. Installation, maintenance, and troubleshooting.
    • Experience working with ticketing systems, familiarity with incident management, and other ITIL concepts.
    • Background with disk imaging technologies is a plus.
    • Professional written and interpersonal skills.
    • Able to work with minimal supervision.
LET'S FUEL THE FUTURE - TOGETHER.

SEAOIL is the largest and leading independent fuel company in the Philippines. For over 40 years, SEAOIL has been a gamechanger in the industry, dedicated to serving Filipino communities through our innovative products and services.

Do you think you're a fit for our culture Apply to SEAOIL today!

FUELED FOR SUCCESS. SEAOILers are driven to succeed. It is ingrained in us to be our best selves in our professional lives. This is why we provide an environment and programs to develop high-performing, high-potential leaders with qualities of authenticity, humility, courage and candor.

CULTURE OF CARE. It's our genuine care that makes us stand out. We make sure to show our care in tangible and impactful ways. We take a personal approach to people management as seen in our Hybrid work arrangement, employee engagement activities, and benefits. We know that care is also about positioning people for success, challenging them at the right level, and providing equal progression opportunities.

INSPIRED BY INNOVATION. Our history of innovation speaks for itself. In the early 2000s, we pioneered the use of biofuels for motorists in the Philippines. In 2005, SEAOIL was the first to offer E10 (fuels with 10% ethanol) or ethanol-blended gasoline in all of our filling stations nationwide. We were also the first to sell coco biodiesel, or diesel with 2% coco methyl ester. It all goes back to bettering the lives of Filipinos.

GUIDED BY CODE I-ABC. We act with Integrity. We are Accountable. We make things Better, and We are Customer Centric. Our values are not just nice to hear or say. Code-IABC is our compass, and guides us in all our decision-making. Ask any SEAOILer and they would say the same thing: we have always done things the right way - even if it means taking the harder route, and even when no one is looking.

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About Company

Seaoil Philippines, Inc., stylized as SEAOIL Philippines, is a fuel company that started in 1978. The Filipino-owned company offers fuel products ranging from automobile gasoline to industry-specific lubricants and services such as storage and shipping.

Job ID: 147956189