Technical Support Agent -SaaS (Equipment Provided)

BENEFITS :

Position: Technical Support Agent -SaaS
Company Industry: BPO Company
Work Schedule: Night Shift
Salary: Php 30,000 - Php 35,000 gross
Equipment Provided

JOB DETAILS :

Note: This position is for pooling only!

COMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clients

Position: Technical Support Agent -SaaS
Company Industry: BPO Company
Work Location: MOA Pasay
Work Schedule: Night Shift
Salary: Php 30,000 - Php 35,000 gross
Work Set Up: Hybrid (2x RTO per Month)

Benefits:
Allowances
Equipment Provided
Annual Performance Appraisal
Salary Increase
2x RTO per Month

JOB REQUIREMENTS:
Associate or a Bachelor's degree in Computer Science, Information Systems, Cyber Intelligence, or related field
At least 1 year of relevant experience customer support role
Must have hands-on experience troubleshooting SaaS applications.
Experience with Salesforce Service Cloud is a plus.
Familiarity with JavaScript, HTML, and XML
Open for Hybrid Setup/Nightshift Schedule

JOB RESPONSIBILITIES:
Deliver prompt, knowledgeable assistance to ensure a positive customer experience
Serve as the initial point of contact for inquiries, troubleshooting, and routine support tasks
Efficiently manage and prioritize support cases, ensuring timely and accurate responses
Communicate effectively-both in writing and verbally-to resolve complex technical challenges
Perform additional duties related to the Technical Support Agent role, as assigned, within scope and level of responsibility

RECRUITMENT PROCESS: (ONLINE)
Hr Interview
Technical Assessment
Hiring Manager Interview
Job offer

HOW TO APPLY:
Click Apply Button and Wait for our friendly recruiter's reply if you passed the screening or
You can also send your resume to [Confidential Information]
Contact us via Facebook Page: Filipino Openings 2026

If you are not registered yet in our website, Please register so you can apply to our postings!
Register here:
https://jknetwork-jobs.com/register
Mobile: (+63) 9611090080
Viber: (+63) 9611090080