Technical Support Agent

Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business, but in the communities we serve.

With a highly engaged and innovative team, we don't just optimize processes, we also create meaningful change.

What is the role that we need We are looking for a Technical Support Agent to join our team.

Specific Duties and Responsibilities:

• Delight customers by providing timely, expert advice.
• Act as the first level of support for questions, issues, and common tasks.
• Prioritize cases and respond to inquiries with speed and precision.
• Use written and verbal communication to resolve complex, technical issues.
• Support the overall objective of the client.
• Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned.

Qualifications:

• Minimum of 1-2 years of experience as a Technical Support Agent or 3-4 years in a customer-focused, support environment.
• Excellent written and verbal English required.
• Proven track record of driving change focused on improving the customer experience.
• Ability to use and create knowledge articles, with an extreme level of attention to detail.
• Ability to train others about technical concepts and issues.
• Ability to work a flexible schedule.
• Experience with JavaScript, HTML, and XML.