Technical Service & Project Supervisor

united neon advertising, inc.

2-5 Years

Not Disclosed

Philippines

Posted 28 days ago
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Job Description

Duties & Responsibilities

Project Delivery: Oversee end-to-end project execution, from planning and scheduling to installation, testing, commissioning, and turnover, ensuring projects are completed on time, within budget, and according to quality and technical standards.
Service & After-Sales Management: Lead preventive and corrective maintenance, repairs, and technical support while ensuring service teams consistently meet agreed SLAs, response times, and resolution targets.
Operations & Resource Management: Plan and allocate engineers, manpower, equipment, vehicles, materials, and other resources to ensure efficient project and service operations and optimal team utilization.
Cost & Budget Control: Monitor project and service costs, including manpower, materials, logistics, and subcontractors, to maintain cost efficiency and protect project margins.
Stakeholder, Vendor & Contractor Coordination: Work closely with Sales, Solutions Engineering, vendors, subcontractors, and clients to ensure smooth project execution, resolve operational concerns, and maintain required service and quality standards.
Customer & Escalation Management: Serve as the escalation point for critical project and service concerns, ensuring timely resolution of technical issues and maintaining strong customer satisfaction.
Team Leadership & Development: Supervise, coach, and develop Project Engineers and Technical Service Engineers through performance management, training, knowledge sharing, and continuous feedback.
Quality, Safety & Compliance: Ensure projects and service activities comply with approved designs, technical specifications, safety regulations, company policies, and contractual requirements.
Process Improvement: Identify and implement improvements in project delivery, service workflows, reporting, resource utilization, and operational processes to increase efficiency and service reliability.
Reporting & Performance Monitoring: Monitor project and service performance, timelines, SLAs, costs, risks, and key operational metrics, and provide regular reports and recommendations to management.
Risk & Issue Management: Proactively identify project and operational risks and implement corrective and preventive actions to minimize delays, cost overruns, quality issues, and service disruptions.

Educational Background & Work Experience

Education: Bachelor's degree in Engineering or a related technical field.
Experience: Minimum 2–3 years of experience in field engineering, technical support, or system maintenance—preferably in audiovisual, display, or LED systems.
Operations Track Record: Background in after-sales operations, project execution, or client support is highly preferred.
Supervisory Skills: Experience managing technical teams or supervising external contractors is a major plus.