- Lead customer-facing technical support across the region
- Regional role with travel and strong business visibility
About Our Client
A global leader in the development and supply of speciality paper solutions for the tobacco industry, serving customers across multiple international markets. With a strong focus on innovation, quality, and customer partnership, the company supports leading manufacturers through technical expertise and high-performance products.
Job Description
- Serve as the primary technical liaison between customers, sales teams, and manufacturing operations.
- Provide technical support and guidance to customers regarding products, processes, and performance concerns.
- Investigate and manage customer claims, complaints, and quality-related issues.
- Partner closely with sales teams to support customer retention and business growth initiatives.
- Conduct customer visits across the Asia region to strengthen relationships and provide technical expertise.
- Collaborate with production teams to address customer requirements and continuous improvement opportunities.
- Provide recommendations and solutions to improve customer satisfaction and operational performance.
- Support regional leadership and key stakeholders with technical and customer-related initiatives.
- Deliver proactive customer service and ensure timely resolution of customer concerns.
- Analyze customer feedback and identify opportunities for product and process improvements.
- Prepare technical reports and communicate findings to both customers and internal teams.
- Support business development activities by providing technical expertise during customer engagements.
The Successful Applicant
A Successful Technical Service Manager Should Have
- Bachelor's Degree in Engineering, Food Technology, Industrial Technology, or a related field.
- At least 5 years of experience in technical services, process support, manufacturing, quality, or customer-facing technical roles.
- Experience within the paper, tobacco/cigarette, food & beverage, packaging, or equipment industries.
- Strong customer management and stakeholder engagement skills.
- Experience handling customer claims, complaints, and technical issue resolution.
- Ability to bridge technical and commercial teams effectively.
- Strong analytical and problem-solving capabilities.
- Excellent communication and presentation skills.
- Willingness and ability to travel extensively across Asia.
- Proven ability to work independently in a regional role.
What's on Offer
- Competitive monthly salary ranging from PHP 1,300,000 to PHP 1,820,000
- Permanent employment within the industrial and manufacturing sector.
- Additional benefits to be determined.
If you have the skills and experience required for this role, we encourage you to apply.
Contact
Quote job ref: JN-082026-7075683
