Technical SaaS Support Specialist (Remote)

Location: Philippines & Colombia

Employment Type: Full-Time

We are hiring high-performance Technical SaaS Support Specialists to join a fast-paced, highly technical customer support team supporting an innovative AI-driven SaaS platform used by financial professionals.

This is NOT a basic customer service role.

We are looking for sharp, technically capable support professionals who thrive in fast-moving environments, communicate exceptionally well, and can quickly grow into advanced support responsibilities.

Our environment is best suited for people who enjoy:

• solving technical problems

• working in high-volume queues

• thinking critically

• learning complex systems quickly

• owning customer outcomes

What You'll Do

• Handle high-volume customer support across chat, email, and voice

• Troubleshoot technical SaaS issues and workflows

• Investigate syncing, integration, onboarding, and platform issues

• Ask strong discovery questions to identify root causes

• Maintain fast response times while delivering high-quality support

• Collaborate closely with internal operations and technical teams

• Escalate issues appropriately with detailed documentation

• Continuously learn product workflows and support processes

What We're Looking For

Required:

• 2–3+ years of SaaS support experience

• Strong technical troubleshooting ability

• Excellent written and spoken English

• Experience supporting fast-paced ticket queues

• Voice support capability

• Ability to manage multiple conversations simultaneously

• Stable work history with strong reliability

• Experience working remotely

Strongly Preferred:

• Salesforce, HubSpot, Intercom, Zendesk, or CRM experience

• Technical support or onboarding experience

• Experience troubleshooting integrations/workflows

• AI/SaaS product familiarity

• Experience in B2B software environments

Success in This Role Looks Like:

• Fast learning and onboarding

• Strong ownership mentality

• Excellent customer communication

• High ticket productivity

• Calmness under pressure

• Technical curiosity and growth mindset

Compensation

• Hourly rate depending on experience and technical capability

• Long-term opportunity with growth potential into advanced support roles

Why Join Us

• Stable long-term remote work

• High-performing support culture

• Exposure to advanced SaaS operations

• Career growth opportunities into Tier 2 support, QA, training, and operations

• Supportive leadership and structured development

Application Instructions

Please include:

1 Your SaaS support experience

2 The most technical issue you've solved for a customer

3 Platforms/tools you've supported

4 Your internet speed and backup setup

5 A short voice recording introducing yourself

Apply Here: docs.google.com/forms/d/e/1FAIpQLSdtswYC68LjidvqnHiLyW_7YinRNJMmf05o6QZH7qMMj3FZJQ/viewform