Job Title:
Technical Representative, IT Operations (TCF)
Job Description
Responsibilities
- Assist all end users with general computer operation and desktop application software questions andproblems.
- Troubleshoot end user PC problems of all moderate complexity, often requiring examination of underlyingPC, OS, configurations and application software.
- Responsible for correcting any problem with technical equipment at a call center site.
- Responsible for the operation, installation and configuration phase of desktop computer equipment.
- Provide telephony support in performing installation and troubleshooting on telephone sets, voicemailboxes, PBX, ACD positions, CSU/DSU, voice and data multiplexing equipment and circuits.
- Perform hardware and software upgrades to peripheral equipment.
- Assist with hardware and software upgrades to Production and Administration phone switches.
- Assist as lead in moderate to complex projects.
- Install and maintain facility wiring infrastructure.
- Identify and/or assist with resolution to customer access issues.
- Complete all pre-wiring and testing, including placement of patches, prior to scheduled installations ormaintenance.
- Maintain accurate records on spare equipment, minor materials and tools necessary to restore telephonycircuit operation in the event of failure, plus assist in maintaining an accurate inventory of all hardwareand software.
- Generate network services reports plus advise management on operational status.
- Instruct and assist technicians in performance of routine duties through mentoring and guidance.
- Solve technical problems of moderate complexity, exercising initiative and judgement.
- Resolve problems through interaction with internal and external groups as needed.
- Perform preventative maintenance and safety inspections of assigned equipment
- Provide on-call technical support via pager as required.
- Spend between 60% - 70 % of time working trouble tickets in a timely manner.
- Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required.
- Overtime may be required with little or no notice.
- Complete all assigned, mandatory training within the timeframe provided
- Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports
Location:
PHL Quezon City - UP Ayala TechnoHub Bldg F, 4th Flr
Language Requirements:
Time Type:
Full time
