Technical Project Manager

Principal Responsibilities:

• Project Planning
• Estimate resources and prepare LOEs for tasks and projects
• Manage project documentation and capture requirements from all functional stakeholders
• Create and update timelines and schedules
• Project Management
• Organize and lead cross-functional meetings, provide project status and drive open issues to resolution
• Manage expectations, risks, dependencies, issues, and changes
• Proactively communicate status, issues and risks to client success, clients and internal teams.
• Drive to on-budget, on-time delivery
• Team Management
• Assign tasks and dates and hold people accountable for their commitments
• Escalate and remove roadblocks to their work
• Leverage internal resources to improve capacity
• Contribute to successful execution and QA:
• Collaborate with development, QA and production support teams through project lifecycle
• Proactively identify and address project risks
• Support QA and UAT to ensure requirements are met
• Drive efficiency
• Define and manage processes for project organization
• Analyze, recommend, and drive process and program improvements
• Leverage best practices for agile

Other Responsibilities:

• Become familiar with product to understand key takeaways from technical discussion
• Manage multiple competing priorities through effective organization and communication
• Recommend and institute best practice and methodology and tools
• Provide guidance to client success team on technical capabilities, staffing and infrastructure needs

Qualifications:

• Solid understanding of software development life cycle
• Expert knowledge of both Agile and traditional project management principles and practices
• Experience /understanding of CRM, Email, SMS and CDP, Enterprise-Level PPM software and Office and dashboard tools
• Strong communication skills with the ability to grasp complex issues and translate them into easily understandable terms
• Self-starter able to simultaneously manage multiple projects
• Exceptional interpersonal skills focused on the ability to educate, coordinate and lead interdisciplinary teams through projects of short and long durations.
• Demonstrated experience in developing and rolling out business and operational processes
• Ability to set expectations among internal and external groups regarding scope, timeline and quality of deliverables.
• Creative approach to problem-solving with the ability to focus on details while maintaining the big picture view
• BA or BS or equivalent experience is required; MA or MS is a plus
• Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including senior level.