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Technical Project Manager (Remote)

reboot monkey
3-5 Years
Philippines
Early Applicant
  • Posted 2 months ago
  • Be among the first 10 applicants

Job Description

Why This Role Exists

  • Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
  • Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
  • Tickets get lost between technical and commercial teams — this role closes that gap
  • We are scaling and need a manager who can build process while staying hands-on with clients

Key Responsibilities


Client Ownership

  • Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
  • Lead client onboarding, scoping calls, and technical review meetings
  • Translate client requirements into actionable work orders and internal tickets
  • Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
  • Build long-term relationships that reduce churn and increase account expansion

Project & Ticket Management


  • Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
  • Create, assign, prioritize, and close tickets with clear documentation at every stage
  • Track multi-workstream projects across planning, procurement, deployment, and sign-off
  • Identify blockers early and coordinate cross-functional resolution without escalating everything upward
  • Maintain a live project dashboard that clients and internal stakeholders can rely on

Datacenter & Technical Operations


  • Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
  • Review and validate work orders for technical accuracy before client-facing delivery
  • Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
  • Ensure adherence to datacenter safety, change management, and access protocols
  • Provide technical guidance to junior technicians and contractors on-site

Budget & Commercial Oversight


  • Track project budgets, flag overruns, and submit change orders when scope shifts
  • Review vendor invoices and validate against approved work orders
  • Assist in preparing quotes and SOWs for new client engagements
  • Maintain procurement records and ensure contract compliance for hardware and services

Team Management


  • Manage a team of technicians and/or project coordinators remotely that work onsite.
  • Set weekly priorities, conduct 1:1s, and run shift/resource planning
  • Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
  • Identify skill gaps and work with leadership on training and hiring plans

Required Qualifications


  • 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
  • Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
  • Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
  • Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
  • Experience owning project budgets, SOWs, or vendor purchase orders
  • Proven ability to manage and develop a small technical team
  • Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time

Preferred Qualifications


  • Experience in a managed services, colocation, or cloud infrastructure environment
  • Familiarity with DCIM tools, asset management systems, or CMDB platforms
  • Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
  • Exposure to ITIL practices or formal change management processes
  • Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Datacenter Operations
Employment Type:
Full time

About Company

Job ID: 146672701

Last Updated: 04-08-2026 03:27:27 AM
Homejobs in PhilippinesTechnical Project Manager (Remote)

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