Technical Project Manager (PH) - Insurance Transformation

About the Client
We are partnering with a leading name in Financial Services to drive a critical digital transformation initiative. They are revamping their contact centre technology to enhance customer experience and unlock new sales opportunities. This is a high-impact, multi-phase project with a clear vision.

Role Duties

• Manage the end-to-end delivery of a Contact Centre transformation program.

• Gather and map business requirements for new telephony and desktop systems.

• Oversee the migration of on-premise infrastructure to Amazon Connect.

• Drive integration between Amazon Connect and Salesforce via API.

• Support the rollout of AI-powered chatbots to reduce agent call volume.

Role Requirements

• 8-15 years of experience in Technical Project Management and Business Analysis.

• Proven Technical Project Manager with strong Business Analysis experience.

• Deep understanding of cloud architecture (AWS) and integration patterns.

• Familiarity with ServiceNow for project and process management.

• Excellent stakeholder management and problem-solving skills.

• Background in Insurance or Financial Services is highly desirable.

Why Apply
This is a unique opportunity to shape the future of customer engagement. You will work on a strategic, multi-phase project, blending technical leadership with hands-on analysis. It's a chance to drive real change, enabling agents to focus on selling rather than servicing.

INTERESTED
Simply hit apply or send an email with your CV attached to [Confidential Information] and I will answer any questions you might have about the role.

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.