Technical Product Manager

Work Mode : Hybrid (3 days Work from Office)

Shift Schedule : Night Shift - 9:30 PM-6:30 AM

Work Location : Makati City

Duties and Responsibilities

· Results-driven ServiceNow Technical Product Manager specializing in Customer Service Management (CSM) / Financial Services Operations (FSO) / IT Service Management (ITSM) environments.

· This role owns development application for case management functionality, Employee Center portal pages and knowledge management templates.

KEY SKILLS

Non-negotiable/Required

· 3–5+ years as an application developer in a ServiceNow CSM / FSO and/or ITSM environments.

· Demonstrated application development experience with ServiceNow's Employee Center Portal, Case Management, Catalog, Workspaces and Knowledge Management.

· Familiarity with ServiceNow FSO/ITSM scoped applications (Loan Ops, Card Ops, Payment Ops, Deposit Ops, or similar).

· Strong understanding of agile frameworks (Scrum, Kanban, SAFe) and when/how to apply them.

· CSA certification

Nice-to-have/Advantage

· ServiceNow certifications: CSA, CIS-CSM, CIS-FSO, or Certified Application Developer.

· Experience with ServiceNow AI capabilities: Now Assist, Virtual Agent, Predictive Intelligence, AI Agents

· Familiarity with Common Service Data Model (CSDM), Financial Services Data Model, and integration patterns (Scripted REST APIs, Integration Hub, Service Exchange)

· Experience migrating from legacy tools to ServiceNow case management

· Agile certifications: CSM, CSPO, SAFe PO/PM, PSM, or PSPO.