Technical Policy Writer

ROLE PURPOSE

• Draft, review, and revise IT policies, standards, procedures, guidelines, and work instructions (refer to Annex A).

• Collaborate with CITG Process Owner to produce the required documentation, from drafting, consultation, alignment, revision, approval support, publication handover, and tracking.

• Work with SMEs to validate technical content, Policy Owner approves business direction, and the Technical Policy Writer owns facilitation and documentation quality

• Facilitate workshops, resolving comments, driving alignment, and securing approvals.

• Translate technical, regulatory, and operational requirements into clear, business-friendly documents.

• Ensure policies are aligned with regulatory requirements, corporate standards, and industry best practices. Indicate references used in all deliverables.

Job Qualifications

• Graduate of a 4-year college course, related to Computer Science or Information Technology is a plus.

• Must have a minimum of two (2) years experience in developing enterprise policies, standards, procedures and governance documentation.

• Business Analysis and Technical Writing certifications are a plus.

• Familiarity with frameworks such as ISO, ITIL, COBIT, NIST, PMI or other similar is a plus.

• Experience working in an IT environment is preferred.

• Must be able to manage multiple tasks, set priorities and work on own initiative.

• Must be able to interact with managers.

• Develop governance documentation templates and document writing standards.

• Ensure consistency in format, terminology, structure, and document quality across all CITG governance documents.

• Maintain document version control and revision history.

• Drive policy development to completion via policy development tools such as but not limited to mobilization/work plan, current-state document assessment, draft/revised document, comment resolution log, policy register and tracker, weekly status report and final handover package by policy document.