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Technical Lead
BlackBox

Technical Lead

BlackBox
10-12 Years
  • Posted 19 hours ago
  • Be among the first 10 applicants

Job Description

Location : Philippines

Experience : 10+ years

Role : Permenant

Work Model : 5 days Work Office

  • 10+ years experience supporting enterprise voice, unified communications or contact centre environments, including strong Avaya Aura experience.
  • Proven Level 2/3 support experience in complex, multi-customer managed services environments.
  • Experience with major incidents, customer escalations, production changes and vendor management.
  • Sound understanding of ITIL incident, problem, change and service management practices.
  • Excellent English communication skills with confidence engaging customers, vendors, technical teams and senior stakeholders.
  • Relevant Avaya, ITIL, networking, Microsoft, VMware or Genesys certifications preferred; equivalent experience considered.

Skills:

  • Avaya Aura CX and Genesys CX
  • Session Manager and System Manager
  • Contact Center Elite
  • Avaya SBC and media gateways
  • CMS reporting
  • SIP, H.323 and RTP
  • Vectors, VDNs and call routing
  • Avaya logs, traces and call-flow analysis
  • Carrier SIP trunks and integrations
  • Enterprise networking fundamentals
  • Linux, Windows and VMware
  • Backup, recovery and high availability

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Information Technology
Employment Type:
Full time

Key Skills

H.323

CMS reporting

Contact Center Elite

Avaya logs

Genesys CX

Carrier SIP trunks

Avaya Aura CX

Avaya SBC

Enterprise networking fundamentals

Session Manager

traces

vectors

media gateways

call-flow analysis

System Manager

Call Routing
SIP

VDNs

VMware
Integrations

Windows

Backup Recovery
Rtp
High Availability
Linux

About Company

Last Updated: 23-09-2026 08:05:55 PM

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