Technical Illustrator & Graphic Designer

About Service Enablement

Service Enablement helps Markem-Imaje make service easier, smarter, and more consistent by connecting people, knowledge, training, tools, and continuous improvement. The team supports employees, partners, and customers by making trusted knowledge easier to find, understand, and apply across the full-service journey.

Vision: To make Service Enablement a visible differentiator for Markem-Imaje by giving people the knowledge, tools, and confidence they need to operate, maintain, resolve and improve our solutions successfully.

Mission: We enable excellent service by building trusted knowledge, scalable training, practical processes, and effective digital tools that support the customer journey and help our teams deliver high-quality service worldwide.

Strategy: The Service Enablement strategy is to move service toward a more proactive, digital, and knowledge-driven model. This is done by strengthening Digital Self-Service, Remote Support, and On-Site Support through one trusted knowledge foundation, scalable training, validated technical content, AI-enabled support, improved service tools, and continuous feedback from customers and service teams.

This Technical Illustrator & Graphic Designer role contributes directly to this strategy by turning complex technical expertise into clear visual explanations, animations, drawings, and learning assets that help customers and service teams understand products faster, work more confidently, and resolve issues more effectively.

Role Purpose

We are looking for a creative and technically minded Technical Illustrator & Graphic Designer to join the Service Enablement team. In this role, you will transform complex technical information into clear, engaging, and professional visuals that support technical documentation, training, e-learning, and both customer-facing and internal communication materials.

You will play an important role in helping global users understand printer operations, maintenance, repair procedures, product functionality, and service processes through high-quality technical graphics, animations, illustrations, and drawings created from CAD master files.

Key Responsibilities

• Create technical graphics, illustrations, diagrams, and visual assets that explain printer operation, maintenance, troubleshooting, and repair procedures.
• Develop clear and engaging animations to support technical functionality explanations for internal teams and customers.
• Translate CAD master files and technical inputs into simplified, accurate, and user-friendly technical drawings and visuals.
• Design visual content for technical documentation, service manuals, training materials, e-learning modules, presentations, and customer-facing resources.
• Work closely with subject matter experts to understand technical concepts and convert them into effective visual communication.
• Ensure all visuals are consistent with company branding, documentation standards, and quality expectations.
• Support the development of reusable visual templates, icon libraries, and graphical standards for technical and training content.
• Collaborate with global teams to deliver materials that are suitable for different audiences, regions, and levels of technical expertise.

Tools and Software

• Adobe Creative Cloud, especially Illustrator, Photoshop, Acrobat Pro.
• Animation and motion graphics tools for technical explainer content.
• PowerPoint and presentation design tools.
• Creo Illustrate / CAD viewer to work from engineering master files.
• MadCap Flare or other CCMS technical documentation tools would be an advantage.
• E-learning or LMS-related tools such as Adobe Learning Manager, Articulate, Captivate, or similar platforms would be beneficial.

Required Experience

• Mid-level experience as a Technical Illustrator, Graphic Designer, or Visual Designer in a technical, industrial, engineering, manufacturing, or service environment.
• Proven ability to translate complex technical information into accurate, clear, and engaging visual explanations.
• Experience creating technical illustrations, diagrams, animations, and instructional visuals for documentation, training, e-learning, or customer support materials.
• Experience working with technical experts, engineers, product teams, or service specialists.
• Strong portfolio showing technical illustration, CAD-based drawings or visualizations, service or maintenance diagrams, animations, and user-focused instructional design examples.
• Fluent English communication skills, both written and spoken.

Must-have Skills

• Strong technical illustration and visual communication skills.
• Ability to simplify complex technical concepts without losing accuracy.
• Good understanding of layout, typography, iconography, branding, and visual hierarchy.
• Animation or motion design capability for explaining technical functions and workflows.
• Ability to work from technical source material, CAD files, manuals, drawings, and input from subject matter experts.
• Attention to detail and strong quality mindset.
• Ability to manage multiple design tasks and meet agreed deadlines.
• Clear communication skills and confidence working with international stakeholders.

Nice-to-have Skills

• Experience with instructional design or e-learning content development.
• Ability to design clear and user-friendly visuals for digital training, e-learning, and service support platforms.
• Experience with video editing, sound synchronization, or explainer video production.
• Knowledge of HTML/CSS or digital publishing workflows.
• Experience in 3D visualization or rendering from CAD models.
• Experience using AI-assisted design or image generation tools responsibly in a professional environment.

Collaboration and Stakeholders

The Technical Illustrator & Graphic Designer will be part of the Service Enablement team and will work closely with the Product Division and the Global Service team. The role requires regular collaboration with technical experts, training specialists, documentation owners, product managers, and service stakeholders to ensure that visuals are accurate, useful, and aligned with business needs.

Reporting Line

This position reports to Manager, Self-Service Knowledge & Tools. The role is subject to remote management, requiring a high level of ownership, proactive communication, and the ability to work effectively with a manager and stakeholders based in different locations.

Candidate Profile

The ideal candidate combines creativity with technical curiosity. They are comfortable working with complex product information and enjoy making it easier for others to understand. They can balance visual quality with technical accuracy and are motivated by creating materials that help service teams, customers, and internal stakeholders work more effectively.