Technical Helpdesk Analyst | TAGUIG

QUALIFICATIONS

Must have at least 2 years completed in a Tertiary, Diploma or Vocational Course

With at least 1 year BPO Experience

With background in IT or Service Desk/Technical Support

Must have good to excellent English communication skills

Willing to work on shifting schedule

Must be willing to work in Science Hub 1, McKinley Taguig

JOB DESCRIPTION:

Troubleshoots hardware, software, and network problems via phone support

Uses technical resources and knowledge of information systems to ensure resolution

Identifies, isolates and investigates user questions

Briefs customers and management on the status of resolution efforts

Coordinates and forwards issues by appropriate escalation procedures and personnel

May provide occasional functional and technical guidance to less experienced staff

Provides functional or task leadership

Coordinates special projects and system upgrades

Recommends system or process improvements, including procedures, training, and enhanced documentation

Works under limited supervision to provide professional helpdesk service through quick processing and prioritization

Performs all other duties as assigned