Location: Makati City – 100% On-site
Department: Customer Support / Technical Services (AEC)
Reports To: Technical Support Manager / Sales Manager
Job Summary
- We are looking for a motivated Technical Engineer that could handle Pre-Sales / Post-Sales to support our growing Architecture, Engineering, and Construction (AEC) technology business.
- This is an entry-level position, and fresh graduates are encouraged to apply.
- The successful candidate will assist customers in learning, implementing, and troubleshooting AEC software solutions such as AutoCAD, Revit, Civil 3D, InfraWorks, Navisworks, Autodesk Construction Cloud (ACC/BIM 360), SketchUp, and other related applications.
- You do not need to be an expert in all of these applications upon joining. We are looking for someone with a good foundation in engineering, architecture, or construction workflows, strong communication skills, and a willingness to continuously learn new technologies.
- Training and opportunities to earn relevant product certifications will be provided.
Key Responsibilities
- Provide technical assistance and product support for AEC software, primarily Autodesk and SketchUp solutions, through email, phone, chat, remote sessions, and on-site support when required.
- Assist customers with software installation, licensing, configuration, basic troubleshooting, and product functionality.
- Learn and support Building Information Modeling (BIM) workflows, model coordination, documentation, and cloud collaboration.
- Assist users with common Revit workflows such as modeling, documentation, families, parameters, and project setup.
- Assist users with basic Civil 3D workflows involving surfaces, alignments, profiles, corridors, grading, and documentation.
- Help customers configure and use Autodesk Construction Cloud (ACC/BIM 360) for document management, permissions, collaboration, and project coordination.
- Conduct product demonstrations and technical presentations to prospective customers together with the Sales Team.
- Assist the Sales Team during pre-sales activities by understanding customer requirements and recommending appropriate software solutions.
- Conduct basic product onboarding, training sessions, webinars, workshops, and live events for customers.
- Prepare technical documentation, guides, presentations, and knowledge-base articles.
- Escalate complex technical concerns to senior engineers, Autodesk Support, or other appropriate technical teams when necessary.
- Continuously study new AEC technologies, software releases, features, updates, and industry trends.
- Work toward relevant Autodesk, SketchUp, and other industry certifications as part of continuous professional development.
Qualifications & Skills
Required
- Graduate of Architecture, Civil Engineering, Mechanical Engineering, Electrical Engineering, Electronics Engineering, Construction Management, Drafting or other related Engineering/AEC courses.
- Fresh graduates are welcome and encouraged to apply.
- Basic knowledge or academic exposure to AutoCAD or other CAD/BIM/design software.
- General understanding of architectural, engineering, construction, or infrastructure workflows.
- Willingness to learn software such as Revit, Civil 3D, Navisworks, Autodesk Construction Cloud, and SketchUp.
- Good analytical and problem-solving skills.
- Good written and verbal communication skills.
- Comfortable presenting, explaining, or demonstrating technical concepts to customers.
- Customer-oriented, professional, and patient when assisting users.
- Willing to continuously learn new technologies and undergo technical training and certifications.
- Able to work independently and collaborate effectively with Sales and Technical teams.
- Willing to work 100% on-site in Makati City.
Advantage but Not Required
- Internship, academic project, OJT, or work experience involving AutoCAD, Revit, Civil 3D, SketchUp, Navisworks, or similar software.
- Familiarity with BIM concepts and workflows.
- Exposure to Autodesk Construction Cloud (ACC/BIM 360) or Trimble Connect.
- Knowledge of Plant 3D, InfraWorks, 3ds Max, or other Autodesk applications.
- Basic knowledge of Dynamo, Python, APIs, scripting, or Autodesk software customization.
- Autodesk, SketchUp, or other relevant certifications.
- Experience participating in technical presentations, school organizations, competitions, workshops, or customer-facing activities.
What We Look For
We value potential and willingness to learn as much as previous experience.
The ideal candidate is someone who:
· Enjoys learning and exploring new software.
· Is comfortable working with computers and troubleshooting technical problems.
· Can communicate clearly with both technical and non-technical users.
· Is confident or willing to develop confidence in presenting in front of customers.
· Takes initiative and is willing to research solutions independently.
· Has an interest in AEC technology, BIM, digital construction, and design software.
· Wants to build a career in technical consulting, pre-sales, BIM, software implementation, or customer success.
Why Join Us
· Build your career working with leading AEC and BIM technologies.
· Gain hands-on experience with Autodesk, SketchUp, and other industry-leading solutions.
· Receive technical training and opportunities to earn industry-recognized certifications.
· Develop experience in technical support, consulting, pre-sales, presentations, and customer engagement.
· Work with architects, engineers, contractors, consultants, and other professionals from different industries.
· Collaborative team environment with opportunities for career growth and continuous learning.
· Mandatory government benefits.
· Paid leaves.
· Company HMO and other applicable company benefits.
How to Apply
Interested applicants may submit their resume to:
[Confidential Information]
- Fresh graduates and applicants who may not meet every preferred qualification but have a strong interest in AEC technology and software are encouraged to apply.
