Technical Documentation Senior Analyst

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary:
As an Application Support Engineer, you will be responsible for providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve acting as software detectives to ensure seamless operations of the systems.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Analyze and troubleshoot technical issues in software applications.
- Collaborate with cross-functional teams to resolve system problems.
- Document technical processes and procedures for future reference.
- Provide technical support to end-users and stakeholders.
- Implement and maintain software solutions to enhance system performance.

Professional & Technical Skills:
- Required Skill: Expert proficiency in Technical Documentation
- Additional Good To Have Skills: Experience with Program Project Management
- Strong understanding of software systems and applications.
- Excellent communication and interpersonal skills.
- Ability to prioritize and manage multiple tasks effectively.
- Knowledge of ITIL framework and best practices.
- Experience in software troubleshooting and problem-solving.

Additional Information:
- The candidate should have minimum 2 years of experience in Technical Documentation.
- This position is based at our Manila office.

Minimum 2 year(s) of experience is required

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About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

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