Technical Customer Support Specialist (Home Devices & Child Care Products)

About the company

The Functionary has brilliant and passionate people with the energy and ambition to succeed! If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you. The Functionary is a leading provider of business process support services to consumers, small businesses, mid-market, and enterprise customers. The Functionary partners with retailers, OEMs, and distributors to provide support solutions to customers needing help with customer support, e-commerce operations, setup, connectivity, Internet of Things (IoT) devices, and cloud services. The Functionary has handled over 5 million support requests, delivering market-leading customer satisfaction scores, to empower customers to get the help they need when they need it.

We're Hiring: Technical Customer Support Specialist (Home Devices & Child Care Products)

Are you passionate about helping customers solve technical issues We're looking for a Technical Customer Support Specialist with experience troubleshooting consumer hardware products, especially child care devices, home appliances, medical/home health devices, or similar electronic products.

What You'll Do

• Provide technical support via phone, email, and CRM platforms.
• Troubleshoot product issues and guide customers through step-by-step solutions.
• Handle warranty claims, returns, replacements, and spare parts requests.
• Process customer orders, refunds, and product replacements.
• Maintain accurate customer records using CRM and ticketing systems.
• Work closely with logistics, retailers, and internal teams to resolve customer concerns.
• Deliver an outstanding customer experience while meeting service level agreements (SLAs).

What We're Looking For

• Previous experience providing technical support for consumer hardware products.
• Experience troubleshooting child care products, home appliances, medical/home health devices (such as thermometers), or similar electronic devices.
• Strong verbal and written English communication skills.
• Experience supporting customers from U.S.-based companies or international markets.
• Experience using CRM or customer support platforms.
• Excellent problem-solving, multitasking, and time management skills.
• Ability to explain technical concepts clearly to non-technical users.

If you have a technical mindset, enjoy solving customer issues, and thrive in a fast-paced environment, we'd love to hear from you!