Job Summary
As a
Technical Customer Support Coordinator II, you will provide a variety of technical support to multiple level end users in diverse technical areas. Support includes troubleshooting, researching, and training for proprietary products. Additionally, you will provide exceptional support and service through highly engaging customer interactions while following corporate policy regarding authentication, data security and record retention. You will utilize multiple communication channels: telephone, e-mail and chat support.
Qualifications
- Bachelor's degree holder or Completed at least 2 years level in college (no back subjects/incomplete units)
- Strong customer focus to interact with customers
- Problem Solving and basic technical skills
- Excellent Customer Service skills.
- Excellent written and verbal communication skills.
- Ability to multi-task and handle incoming calls as well as emails
- Customer Service / Team Player oriented
- Professional attitude and positive demeanor always.
- Ability to work independently on assigned projects.
- Open to working weekends and shifting schedule
- Must have 1-yr tenure in current function in REPH.
- Must not have received any Disciplinary Action within the past 12 months.
- Must not have any Attendance and Punctuality issues in the past 12 month.
- Must have a Successful or above rating in the last Enabling Performance cycle.
- Knowledge in programming language a plus (but not required)
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. 
