Setup: Hybrid setup, 2x a week onsite at Mega Tower
Shift: 7:00am to 4:00pm Manila
What are we looking for
Skills Required
- 3-5 years of experience in a SaaS company or Global Capability Centre supporting international clients
- Hands-on platform configuration experience, including no-code/low-code configuration, field mapping, conditional logic, integrations, testing, and troubleshooting
- Strong Salesforce experience, including opportunity management and report creation
- Advanced Excel or Google Sheets skills, including pivot tables and lookup functions
- Proven client-facing experience conducting onboarding, training, customer success reviews, and technical support sessions
- Excellent written and verbal English communication skills with the ability to independently manage Australian, US, or UK client relationships
Nice to Have:
- Experience in Legal Tech, Contract Lifecycle Management (CLM), Document Automation, Insurance, FMCG, or Retail industries
- Experience supporting offshore commercial teams
- Familiarity with Asana or similar project management platforms
- Experience with order form, quote, or renewal documentation processes
- Demonstrated use of AI tools to improve productivity and workflows
What will you do
- Manage and support a portfolio of named customer accounts
- Conduct customer onboarding, product training, and regular customer success engagements
- Configure and maintain platform settings, workflows, field mappings, and integrations
- Troubleshoot technical issues, identify root causes, and coordinate resolutions
- Prepare and manage customer order forms, quotes, contracts, and renewal documentation with high accuracy
- Maintain Salesforce records, update opportunities, and generate reports for account management activities
- Utilize Asana or similar systems to track projects, deliverables, and customer requests
- Partner with commercial and account management teams to ensure customer satisfaction and retention
- Proactively follow up on action items and drive tasks to completion
- Escalate risks and issues promptly while maintaining excellent customer communication
Join the awesome team and enjoy these benefits & perks:
- Hybrid setup, 2x a week onsite
- Medical, Dental Coverage and Life Insurance from day 1 of employment with 1 HMO dependent after 12 months
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career Growth Opportunities
- Accessible location at the heart of Metro Manila - Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.
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Equal Employment StatementEmployment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes 
