TECHNICAL CUSTOMER CARE SPECIALIST

International Retail Account | Voice | Tech Support

Aura, Taguig | Onsite

Are you an experienced Customer Service or Technical Support professional looking for your next career opportunity

Join as a Technical Customer Care Specialist and become part of an international retail account where you'll assist customers with technical concerns while delivering a high-quality customer experience.

About The Role

As a Technical Customer Care Specialist, you will assist international customers through voice calls and provide technical support for product- and service-related concerns.

Key Responsibilities

• Handle inbound customer calls professionally
• Identify and understand customers technical concerns
• Provide step-by-step troubleshooting and technical assistance
• Assist customers with product and service-related issues
• Explain technical solutions clearly and professionally
• Document customer interactions and troubleshooting steps
• Escalate complex concerns to the appropriate support team
• Ensure a positive and efficient customer experience
  
  

Qualifications

We are looking for candidates who have:

At least 1 year of BPO experience

At least 1 year of Technical Customer Care / Tech Support experience

Good English communication skills

CEFR B2 level

Comfortable handling voice calls

High School Graduate – Old Curriculum accepted

Senior High School graduates are welcome

Technical courses or background are preferred

Willing to work onsite at Aura, Taguig

Willing to work on a shifting schedule

Compensation & Opportunity

Salary Package: Up to 23,250

International Retail Account

Voice Account

Onsite Work Setup – Aura, Taguig

Develop your technical and customer service expertise

Build valuable experience in the international BPO industry

WHY JOIN

If you have experience in Technical Support or Technical Customer Service, this is an opportunity to utilize your existing skills while gaining valuable experience supporting international customers.

If you enjoy troubleshooting technical concerns, assisting customers, and finding effective solutions, this opportunity could be a great fit for you.

Interested applicants may send their updated resume to learn more about the opportunity and proceed with the screening process.

Take the next step in your BPO career with Teleperformance!