NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Technical Analysis Advisor to join our team in Manila, National Capital Region (PH-00), Philippines (PH).
Technical Analysis Advisor
Smart Hands/Tech Room Lead provides leadership in implementing and driving the sustainability of consistent systems, including control designs, methods, procedures (SOPs/WI) and processes. Smart Hands/Tech Room Lead position is responsible for ensuring the stability, integrity, and efficient operation of the organization's network infrastructure and related services. This role involves monitoring, maintaining, supporting, and optimizing all network hardware, software, and communication links to guarantee high availability and performance of network services. The operations team will proactively detect and respond to incidents, troubleshoot network performance issues, coordinate with internal teams and external vendors, and participate in the planning and implementation of network solutions to meet business requirements. The position plays a critical role in safeguarding connectivity across data centers, cloud services, remote sites, and corporate offices.
- Candidate should be very familiar with CISCO Technologies. Minimum CCNA, CCNP, JNCIA certification required.
- Candidate should have advance knowledge on the following technologies:
- VoIP / QoS
- MPLS
- IPSEC
- Routing – OSPF/BGP/EIGRP/RIP
- Switching – VLAN / TRUNKING
- Checkpoint Firewall
- Cisco Call Manager
- Provide analytical and qualitative support in creating solutions
- Support management and client-facing groups in research and ad-hoc requests
- Employee communication
- Provides coaching and counsel to team members and leadership regarding performance management and assessment, employee development, conflict resolution, change management, organizational structure, and leadership/management style and effectiveness
- Leads recruiting priorities and partners with recruiting team, where necessary, to facilitate talent and diversity acquisition
- Facilitates HR processes and policy communication and ensures compliance and operational excellence
- Work with Regional and Global operation in network initiatives and requirements
- Responsible for overall compliance with in-country infrastructure in accordance with global guidelines
- Work with various Regional Network ops, Integration, Global and CATE in network consolidation and cost saving initiative
- Coordinate and plan with Global to ensure required VTM patches are being remediated on a timely basis
- Perform change review and approval for Network / Voice platform changes
- Perform entitlement review for employee, user id, and access for country services
- Provide after hour support escalation in term of operational support for infrastructure as needed.
- Assist country technology team to identify various IP and TCP ports required for additional firewall rules
- Assist business for non-standard infrastructure telecommunication requirements such as provisioning of ADSL line, 4G/5G wireless devices for Business Road show, etc.
- Coordination with capacity team to validate identify lease circuits capacity related issue by either upgrade the network infrastructures or coordinating with Business to accept identified issue as SPOF for the country
- Coordination with Business and country technology team on periodic schedule COB drill for various in-country campuses and branches
- Ensuring accurate network devices, circuit inventories, and network diagram are properly updated on Netinfo, TCRS, Aperture, and Asset center database
- Ensuring accurate inventory of all network devices through asset management various processes such as Physical Asset Tagging, semi-annual physical asset reconciliation and impairment, submission of annual Insurance Questionnaire, and tracking of all inventories movement between locations and RMA devices
- Schedule periodic link redundancy test for in country Links, IPLC & ATM network links based on country regulatory requirement though RFC and coordinate the testing effort with country Business technology and NCIS
- Performing periodic oversight and quality review on regional service providers as mandated by country regulatory and prepare service availability reports for periodic review with O&T Head
- Interface with in-country CRS team for all facility related activities, including power down, and raise network RFCs for facility related activities to ensure GCC/NCIS are aware of planned in-country activities.
- Perform periodic review with in-country service provider as Vendor Service Relationship Manager (VSRM) role as required by in-country procurement team
- Perform quarterly MCA assessment review as per CITI Guideline and submit evidences required for regional consolidation
