Design Intelligent Systems That Power Social Impact at Scale
Our client is a leading provider of nonprofit software solutions focused on driving measurable social impact at scale. Powering over 170,000 nonprofits and supporting $18B in annual giving, their platforms are consistently recognized by TrustRadius and G2 for excellence. Their technology enables organizations to fundraise, manage programs, and deliver outcomes with precision. With a mission to increase global giving and amplify impact, they continue to build enterprise-grade solutions that transform how communities operate and thrive.
Snapshot
- Employment Type: Full-time
- Shift: Night shift, Weekends Off
- Work Setup: Permanent Work From Home
Benefits
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Night differential pay to maximize your earnings
- Permanent WFH arrangement
- Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses
- Free 24/7 access to office gyms (Ortigas and Makati) with a free physical fitness trainer
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
- Unlimited opportunities for employee referral incentives
- Standard government and Emapta benefits
- 20 annual leaves (including 5 convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
About the Role
As a Technical AI Enablement & Workflow Engineer, you will architect the foundation of intelligent systems that power commercial execution and decision-making. This role sits at the intersection of AI, systems design, and revenue operations-translating ambiguity into structured, production-ready logic. You will enable scalable AI adoption across workflows, ensuring reliability, governance alignment, and operational clarity in environments where precision directly impacts business outcomes.
Qualifications
- 1 to 3 years of relevant experience
- Strong technical reasoning skills with the ability to think in systems and anticipate edge cases and failure modes
- Experience writing technical specifications, system design documents, or detailed process documentation in a SaaS or technology environment
- Hands-on familiarity with AI systems including prompt engineering, agent workflows, structured outputs, tool calling, and RAG concepts
- Experience working with GTM or commercial tech stacks such as Salesforce, marketing automation, sales engagement, data enrichment, or workflow tools
- Excellent written communication skills for both technical and non-technical audiences
- Comfortable working with ambiguity and iterating in fast-paced environments
- Ability to read and interpret code, APIs, configuration files, and system architectures
- Experience supporting AI agents or automation programs in commercial operations (preferred)
- Familiarity with AI governance frameworks and responsible AI principles (preferred)
- Experience with AWS Bedrock, Anthropic Claude, or similar LLM platforms (preferred)
- Background in GTM processes, sales methodologies, or revenue operations tooling (preferred)
- Experience in high-growth or SaaS environments (preferred)
Responsibilities
Technical Specification & System Design
- Write clear, structured technical specifications for AI agents, automation tools, and end-to-end GTM workflows defining inputs, outputs, dependencies, assumptions, edge cases, and failure modes
- Translate high-level objectives into implementable system logic with explicit decision trees and handoff points
- Produce agent specification documents aligned with governance frameworks including AI-Prime assessments, risk tier classification, and build-vs-buy rationale
- Identify gaps, risks, and ambiguities in underspecified workflows and propose solutions proactively
AI Agent Build Support
- Support configuration, testing, and refinement of AI agents across commercial workflows
- Work hands-on with prompts, system instructions, structured outputs, schemas, tools, and function interfaces
- Execute testing, scenario validation, and regression checks
- Improve agent accuracy and reliability through guardrails, refined instructions, and documented limitations
- Support Tier 0 (prompt engineering) and Tier 1 (low-risk automation) builds, with exposure to Tier 2 orchestration
Workflow Engineering & Automation
- Map end-to-end workflows across the commercial deal cycle
- Document how work moves through systems such as Salesforce, Marketo, Clay, 6Sense, SalesLoft, Gong, and Snowflake
- Identify friction points and recommend improvements aligned with selling methodologies and governance stage-gates
- Design AI-enabled workflows that are operationally sound and maintainable
Technical Documentation & Enablement
- Produce living documentation explaining how AI agents operate, usage guidelines, assumptions, limitations, and troubleshooting steps
- Maintain Agent Registers, Intake forms, and Specification templates
- Write for both technical and semi-technical audiences
- Contribute to enablement materials supporting AI adoption
Cross-Functional Collaboration
- Partner with engineers, operations, enablement, and GTM stakeholders
- Ask precise clarifying questions when requirements are incomplete
- Communicate trade-offs, risks, and recommendations clearly
- Exercise sound judgment in evolving technical environments
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!
