Job Description
Job Description
We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.
Responsibilities
Handle technical inquiries via phone, chat, or email
Troubleshoot software, hardware, or connectivity issues
Guide clients with step-by-step solutions
Document issues and resolutions accurately
Escalate unresolved issues to higher-level technical support
Meet service quality and productivity targets
Schedule & Training
Shifts include nights, weekends, and holidays
Paid technical training provided
Requirements
High School or Senior High School graduate (College preferred)
Strong English and problem-solving skills
Customer-focused and analytical
Basic computer skills and multitasking ability
Willingness to work onsite in Metro Manila
Why Join Us
Competitive pay and performance incentives
Technical training and professional growth
Supportive team and collaborative environment
Apply Now
Start your technical support career at Caldwell and help clients resolve issues efficiently.
