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Technical Account Manager
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Technical Account Manager
IBEX Global Solutions (Philippines) Inc.- Posted a month ago
- Be among the first 10 applicants
Job Description
Overview
- Serve as the primary technical liaison between Ibex and the client.
- Manage onboarding, deployment, and ongoing technical performance for contact center technology operations.
- Translate client requirements into technical tasks for internal teams.
- Monitor service delivery, analytics, and SLAs.
- Coordinate improvement initiatives with Operations and IT Infrastructure.
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