Technical Account Management Executive

Company Description

MoveInSync is the world's largest platform for managing employee commute and workplace operations, trusted by 400+ companies, including 112 Fortune 500 organizations across 39 countries. Headquartered in Bangalore, India, the company delivers reliable, safe, and sustainable transportation solutions and has been recognized as India's 3rd fastest-growing company by TIME & Statista, as well as a Deloitte Technology Fast 50 winner in 2023 and 2024. Its AI-led platform enables end-to-end employee transportation management through intelligent routing, real-time tracking, automated workflows, and accurate billing. MoveInSync offers both a flexible SaaS solution and a fully managed transport service, helping organizations optimize fleet utilization and operational efficiency. The company also provides a comprehensive workplace management platform for desk and meeting room booking, visitor and parking management, cafeteria services, and more, unifying commute and workplace operations into a single intelligent system.

Role Description

The Technical Account Manager is a full-time, hybrid role based in Mandaluyong, with flexibility for some work-from-home arrangements. This role is responsible for managing day-to-day relationships with enterprise customers, serving as a trusted point of contact for technical and operational matters related to MoveInSync's commute and workplace platforms. The Technical Account Manager will oversee onboarding, configuration, and adoption of the solutions, coordinate with internal teams to resolve issues, and ensure timely, high-quality technical support. Daily activities include diagnosing and troubleshooting product-related problems, monitoring performance, managing small implementation or enhancement projects, and providing proactive guidance using data and product insights. The role also involves identifying upsell or cross-sell opportunities, gathering customer feedback, and contributing to continuous improvement of services and workflows.

Key Responsibilities:

1. Project & Implementation ManagementFollows the SOW and implementation plan to keep new accounts on schedule

• Tracks milestones, surfaces slippage early, and coordinates the people needed to resolve it
• Sustains delivery quality through the hypercare period immediately after go-live

2. Technical delivery & problem-solvingExecutes software configurations accurately against SOW specifications, and validates that delivery matches what was documented and agreed

• Triages client-reported issues and resolves first-line cases within SLA
• Distinguishes between what to solve directly and what needs product/engineering input, and recognizes when a request falls outside scope
• Keeps the client informed with clear, accurate status through to resolution

3. Customer relationship managementActs as a dependable day-to-day point of contact for assigned accounts

• Notices and flags early signs of account risk or dissatisfaction
• Contributes accurate, current account data to routine reviews

4. Communication & client-facing presenceResponds promptly and clearly in client group chats and channels

• Runs straightforward client meetings — status updates, walkthroughs, issue reviews — with confidence
• Delivers difficult updates in a way that maintains client trust

5. Cross-functional collaborationRepresents client context accurately when looping in internal teams

• Follows up to keep internal requests moving rather than losing track of them
• Keeps the Senior Manager proactively informed of account status, risks, and blockers

Qualifications

• With 1-2 years work experience
• Strong account management skills with experience owning customer relationships and ensuring high satisfaction and retention.
• Technical support and troubleshooting skills, including the ability to analyze issues, interpret logs or data, and work with product/engineering teams on resolutions.
• Project management capabilities to coordinate implementations, enhancements, and cross-functional initiatives with clear timelines and deliverables.
• Excellent communication and presentation skills, with the ability to explain technical concepts in a clear, business-focused manner.
• Experience working with SaaS platforms, enterprise systems, or transportation/workplace management solutions is an advantage.
• Ability to work in a hybrid environment in Mandaluyong and collaborate effectively with distributed teams.
• Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or a related field, or equivalent practical experience.