Tech Support Engineer

About Kleo

Kleo delivers advanced FX, Crypto, and payment solutions used by businesses worldwide. We're looking for a Lead Tech Support Engineer to ensure our clients get the best experience — from installation to troubleshooting.

Role Overview

As Tech Support , you'll be the first point of contact for client-facing technical issues. You'll handle product demos, manage remote installations, resolve bugs, and oversee troubleshooting. You'll also guide the support team to make sure every client interaction is handled quickly and professionally.

Key Responsibilities

• Conduct live client demos and provide clear product walkthroughs.
• Manage and support remote installations for new and existing clients.
• Troubleshoot and resolve technical issues, escalating to engineering when required.
• Track bugs, document fixes, and ensure solutions are rolled out to all clients.
• Build strong client relationships through responsive, effective communication.
• Collaborate with product and engineering to feed client issues back into development.

Requirements

• Proven experience in a tech support or client-facing engineering role.
• Strong troubleshooting skills across software, hardware, and networks.
• Ability to explain technical issues clearly to non-technical clients.
• Hands-on experience with installations and remote support tools.
• Good problem-solving and communication skills.
• Comfortable with UK work hours.
• Minimum 1 year of work experience

What We Offer

• Competitive salary and opportunities for career progression.
• A global client base to work with daily.
• Fast-paced, supportive environment where your input makes a difference.

Work Location: Remote

Salary: 20,800 PHP to 25,000 PHP