Tech Chat Support | HMO + 2 Dependents | Davao City (Onsite)

Company Description

Caldwell Communications is a direct-hire company focused on delivering excellent customer service and support through its call center operations. Our team is committed to providing effective solutions and fostering professional growth for all team members. We aim to create a positive and productive workplace environment. Visit our website to learn more about our mission and services.

Role Description

This is a full-time, onsite role located in Davao City for a Tech Chat Support Specialist. Operating on a shifting schedule, the primary responsibility of this role is to handle real-time digital interactions for a Telecom account. You will diagnose, analyze, and resolve customer issues regarding connectivity, hardware, or services, ensuring a seamless customer experience entirely through chat.

Perks & Benefits

• HMO Coverage plus two (2) Dependents from Day 1
• Critical Illness Benefits & Life Insurance
• 13th Month Pay
• Complete Government Mandated Benefits (SSS, PhilHealth, Pag-IBIG)

Qualifications

• Experience: At least 1 year of solid Technical Support experience, with specific experience handling Chat Support for a Telco account (Strictly Required).
• Education: K-12 Graduate / Senior High School Graduate (New Curriculum) or higher.
• Location & Shift: Ability to work effectively in an onsite team setting within Davao City and flexibility to adapt to a shifting schedule.
• Skills: Strong written English communication skills, excellent typing speed, and sharp technical troubleshooting capabilities.