Team Support Specialist (Work From Home)

Persona is the company top startups use to hire people from all around the world. Our vision is a future where each person can find the best role for them and companies can discover the world's best talent. Founded by two Stanford University graduates, Persona works with the world's fastest-growing technology startups. Our clients are funded by some of the world's top investors, like Founders Fund, Sequoia Capital, and Andreessen Horowitz.

Persona is a talent agency that recruits, trains, and staffs talented remote professionals such as yourself. This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the world—building out their organizations and helping them reach the next level of success.

We support everyone we hire with training, mentoring, and technology resources so they are enabled to do their best and are as happy as possible in their roles. We have a large international team dedicated to supporting and taking care of new Persona team members, and our goal is to provide excellent long-term career opportunities for everyone who joins the team.

Who's Building Persona

We are a global team of passionate problem solvers who love to build new things and make our customers happy. Our team is made up of motivated, hard-working people spanning the globe, united by a culture of learning and continuous improvement.

What We're Looking For

We are looking for a highly organized, people-first Team Support Specialist to serve as a dedicated resource for our client-facing team members. In this role, you will be the go-to point of contact for day-to-day team support, ensuring that every team member has the information, tools, and guidance they need to perform at their best. You'll play a critical role in the full employee lifecycle — from onboarding through offboarding — while maintaining accurate records, managing internal processes, and supporting key initiatives that keep our team running smoothly.

This is a dynamic, relationship-driven role that blends administrative precision with genuine people support. If you thrive on variety, take pride in keeping things organized, and genuinely enjoy helping others succeed, this role is for you.

Key Responsibilities

• Team Information & Records Management: Maintain accurate and up-to-date records for all client-facing team members. This includes managing Airtable trackers, collecting and verifying information for new and existing hires, overseeing virtual card tracking, and ensuring all team data is properly documented and organized.
• Daily Team Support: Serve as the first point of contact for team members on a daily basis — fielding questions, addressing concerns, and resolving requests related to technical issues, client matters, or general support needs. Ensure every team member feels heard and equipped to do their best work.
• Check-In Calls: Conduct regular and as-needed check-in calls with team members to discuss progress, address concerns, provide guidance, and maintain strong alignment across the team.
• Productivity Monitoring: Review data to monitor team engagement and productivity, including logged hours, activity levels, and screenshots. Identify irregular or concerning patterns and address potential issues proactively.
• Onboarding: Guide new hires through a comprehensive onboarding experience, including introductions, system setup, training walkthroughs, and process overviews — setting every new team member up for a confident, successful start.
• Offboarding: Manage the offboarding process for departing team members, including completing required documentation, conducting legal debriefings, and ensuring all transition steps are properly completed.
• Mock Kickoffs: Lead practice kickoff sessions to prepare candidates before client meetings. Provide structured feedback, coaching tips, and performance documentation, and keep the internal team informed of candidate readiness.
• Candidate & Client Profiles: Develop polished, client-ready candidate profiles that highlight relevant skills, experience, and fit. Also create tailored client profiles that help candidates understand the client, their team, and the role ahead of kickoff meetings.
• Support Requests: Process a range of team member requests including reimbursements, health insurance coverage, tech allowance usage, time-off requests, and schedule changes in a timely and organized manner.
• Performance Evaluations: Support the performance review process by assessing key metrics such as Hubstaff data, communication quality, English proficiency, work-life balance, and overall performance. Gather and synthesize client feedback as part of the evaluation process.
• Special Projects & Initiatives: Plan, coordinate, and execute ongoing and ad hoc projects that support the team — such as the Assistant Referral Program — ensuring successful outcomes through organized follow-through.

What We're Looking For

• Prior experience in a team support, people operations, HR coordination, or similar role
• Exceptional organizational skills with strong attention to detail
• Clear, empathetic, and professional communicator — both written and verbal
• Comfortable managing sensitive information with discretion and confidentiality
• Proficient with tools such as Airtable, Hubstaff, or similar platforms (or quick to learn them)
• Able to manage multiple priorities in a fast-paced, remote environment
• A proactive, solutions-oriented mindset with a genuine desire to help people succeed

What We Offer

• Best salaries in the industry
• Permanent ability to work from anywhere in the world
• Opportunities for growth and advancement
• A fast-paced and collaborative environment
• Warm and friendly company culture
• Full benefits

Benefits at Persona

• Health insurance
• Unlimited paid time off (paid sick and vacation leaves)
• Annual bonuses based on performance
• Monthly tech allowance
• Opportunity to be paid in your currency of choice
• Others depending on seniority

This is a full-time and long-term role, dedicated exclusively to serving one of our clients. We are looking for individuals who are ready to fully commit their time and energy to one company and grow and develop along with that company. All roles at Persona are 100% work-from-anywhere (work from home or wherever it suits you best). If this is your first time working for a U.S. company, that's okay; we provide guidance and assistance getting set up as a remote professional. Once hired, we will carefully match you to a client company of ours that perfectly suits your career background, skills, and goals.

In case you or any exceptional people you know are exploring other roles, our rapidly growing company is also looking for new team members with backgrounds in administration, bookkeeping, accounting, finance, project management, operations, recruiting, human resources, content writing, social media management, research, executive assistance, customer service, customer support, technical support, data management, video editing, sales, account management, marketing, and design.

Visit our website for more information: https://www.personatalent.com/