Team Manager - Tech Sales

Work Set Up: Onsite

Location: Shaw, Mandaluyong

Salary: Up to Php 50,000

We are seeking a results-driven and experienced Team Manager Tech Sales to lead and drive performance within BPO sales operations. The ideal candidate should have a strong background in sales, technical knowledge in web-related services, and proven leadership experience in a high-performance call center environment.

Key Responsibilities

Sales Leadership & Operations

• Lead daily sales operations by setting clear goals and driving team performance to meet and exceed targets.
• Monitor KPIs and key leading indicators to ensure consistent sales success.
• Provide regular performance updates and actionable insights to senior management.

Coaching & Team Development

• Conduct coaching sessions, mentoring, and SMART coaching initiatives to improve team effectiveness.
• Develop and execute 30-60-90 day performance improvement plans.
• Foster a high-energy, motivating environment that recognizes and rewards top performers.

Performance Management

• Conduct Root Cause Analysis (RCA) to identify performance gaps and implement corrective action plans.
• Promote accountability through structured performance monitoring and feedback.
• Address escalations promptly while ensuring exceptional customer experience.

Strategic Execution

• Design and implement innovative sales strategies aligned with company goals.
• Align team objectives with broader business strategies to drive long-term success.
• Utilize CRM tools and data-driven insights to make informed decisions.

Qualifications

Experience & Background

• 35+ years of proven success in a similar leadership role within BPO, sales, or tech industry.
• At least 2+ years of team management experience focused on driving sales performance.
• Strong background in Sales and/or Software environment.
• Sales background is highly preferred.
• Experience in Website, Marketing, or related digital services is an advantage.

Technical Knowledge

• Basic understanding of:

Domain management

Web hosting

cPanel

Proficiency in CRM systems and performance tracking tools.

Skills & Competencies

• Proven ability to set and drive sales targets.
• Strong leadership, coaching, and mentoring skills.
• Experience conducting Root Cause Analysis and implementing action plans.
• Excellent communication and collaboration skills.
• Strategic thinker with strong analytical and problem-solving skills.
• Resilient, adaptable, and customer-focused.

Education

• Bachelor's degree in Business or related field (MBA is a plus).